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hello need help

  • January 21, 2025
  • 1 reply
  • 22 views
frontMistyRosenetwork401

So I got my new headset a few days ago I had to go online register it an all that for the surround soun 7.1 well when I get on my pc to go download the software for my pc windows 11 it downloads the installer then doesn't load or anything else when I click to finish it idk whats wrong I have a activation code an all that for the surround sound 7.1 i have the razer blackshark v2 x wired

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 21, 2025

Hello frontMistyRosenetwork401,

I understand that you’re having trouble with the software installation for your Razer BlackShark V2 X. To isolate the issue, please download the 7.1 surround sound software here. If the problem occurs, PM me your device serial number and a short video showing the issue so I can take a closer look. Save the shareable files via any online drive account listed here. All the best!

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