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Hello Razer Support,

  • October 13, 2026
  • 1 reply
  • 19 views
classicCyanProcessegg457

Subject: Urgent Request to Cancel Order Before Shipment  Hello Razer Support,  I would like to request the cancellation of my order, as it is still being processed and has not yet been shipped.  I understand that the standard cancellation window is two hours. However, since my order is still in the processing stage, I would appreciate it if you could 

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      Razer.ScarletRouge
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      Hey there, ​@classicCyanProcessegg457 

      Thank you for sharing your concern here. Please note that after the 2-hour cancellation window, orders cannot be canceled by either customers or agents. You can also visit this link for your reference.

      If you no longer wish to keep the item, you may instead request a refund/return once the order has been delivered. For eligible products, you have up to 14 calendar days from the date you received your item(s) to initiate a return request. Please review our return policy and eligibility requirements through this link for more information. 

      If you have any other questions or concerns, please let me know via PM so I can assist you promptly.

      Also, I noticed that you've posted about the same issue in a different thread. Just a friendly reminder to try and keep the same issue to one thread to prevent any confusion and speed up the resolution process. Thanks for understanding!

       



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