Hello, why didn’t I receive an activation code for 7.1 surround sound by email?

Hi techYellowegg982,

I understand you have not received the activation code for 7.1 Surround Sound after registering your Razer BlackShark V2 X. Please try requesting a code using the link. If you do not receive it within 24 hours, please send me a PM along with the details below, and I can assist you further:

Full Name:
Email:
Phone number:
Country:
Product Name: Razer BlackShark V2
Product Code/Number: 
Product serial number:
Place of Purchase: (seller's website or physical store address)
Date of purchase:

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