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Help!


Hi All! I am not a technical person at all! I have a BlackWidow Chroma V2 hooked up on to my 2017 10.13.6 Mac desktop. I downloaded and installed the synapse 2.0, uninstalled by terminal reboot and repeated the process when it only worked once. The lights on the keyboard works once plugged in; it rotates between the basic colors- pink, purple, red, blue, and green. The issues I am having are 1. when I click the synapse icon on the menu bar at the top of the screen it shows the rainbow loading thing. Whenever I run the curser over the icon the rainbow thing comes back for as long as the computer is on. 2. when the synapse program actually does open it is black except for my email address up top, the Razer symbol, the setting icon, a green dot and three lines in a box at the bottom. I does not completely load. 3. If the synapse program does load, I am rarely able to use downloaded light patterns that I got from Razer website. I am not a gamer in any way. I bought this keyboard to hear the tactile buttons when I practice my typing, do my homework and to see the pretty patterns that my friend is able to use on her ASUS. I have had several people say that their keyboards work just fine on their Macs. This is now my third or 4th keyboard because I thought something may have been wrong with them, and this is the second Mac I have used, the first one was a laptop. When I hooked it up to my mother HP laptop the same patterns worked just fine. Am I missing something? Thank you for anyone responding to help me fix this.
SweetNess86
The issues I am having are 1. when I click the synapse icon on the menu bar at the top of the screen it shows the rainbow loading thing. Whenever I run the curser over the icon the rainbow thing comes back for as long as the computer is on. 2. when the synapse program actually does open it is black except for my email address up top, the Razer symbol, the setting icon, a green dot and three lines in a box at the bottom. I does not completely load. 3. If the synapse program does load, I am rarely able to use downloaded light patterns that I got from Razer website.






Hi there! Can you upload a short video showing the first issue and a screenshot for the second issue (please make sure to cover your email address)? As for your third issue, are you referring to the lighting profiles that can be found from the Chroma Workshop? Can you specify which one were you trying to use?
Hi Razer. RedPanda! First thank you for your help. Maybe I just do not know how but I am unable to upload a short video. When I click 'open Razer synapse' the black box comes up but no information. Then once the black box is up and I go back to the Razer icon you can see the rainbow thing and it just spends round and round. Now when I just pointed to the icon it gave a message that 'Razer synapse configuration not logged in. Never got that before.



Richhhhhhhhh_Rainbow Madness.razerchroma

Yahzee_PulseR.razerchroma

BuryHarry_Loling Stormy Night.razerchroma



Yes. I got most of the lighting profiles from the chroma website. I had a file that my friend sent to me of the ones she uses but those don't work either. The first one is my favorite one, and I got it from the workshop, but these are just a few of the ones I was trying to use.
Thanks for the reply. Please PM me the build version of Synapse. Let's continue there.