Please fix this unexpected error issue when I need my authentication code
help
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I have this there was an unexpected error problem please let me know hot to fix it or how to prevent it.
- Razer Support
Hi Ezweyningg,
I understand you're experiencing issues with your Razer account OTP. Please follow the steps below and try again after 15 minutes:
- Ensure your mobile device has a stable internet connection. If possible, refresh or reset your network.
- Restart your device.
- Sign out and sign back into your Razer Gold Account.
- Clear your browser's history, including cache files and cookies.
- Attempt your purchase using a private or incognito browser.
If these steps do not resolve the issue, please submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right. Provide the following information to help reset your account OTP:
- Registered email
- Razer ID
- First Name
- Last Name
- Birthdate
- Mobile phone number
- Billing address
After submitting your details, please send me your ticket number via PM so I can expedite your case. Have a good one!
*Thread locked to curb the conversation to PMs.
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