Help for my Lost Phone Number and Forget my backup Codes | Razer Insider
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Question

Help for my Lost Phone Number and Forget my backup Codes

  • March 12, 2024
  • 1 reply
  • 162 views

Hi, I have recently had my old phone lost and Mobile Number. I forgot that the Authenticator was installed there before I reformatted it before it got sold. Now, I don't have access to authenticator OTP. both back up code and Mobile Number. I can't seem to remember as well if I saved any backup codes anywhere... Hope you can help.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3222 replies
  • March 13, 2024

Hi ImNayeon0o,

I’m here to help. Please PM me with the following information below for account verification and for me to initiate a case on your behalf. Our Support Team will assist you in removing the phone number associated with your Razer account so you can set up a new one.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:


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