Hello Razer Support,
I purchased a brand-new Razer BlackShark V2 X from Shopee Taiwan. The box was sealed, but the product registration page says that the product has already been registered.
There was also no 7.1 Surround Sound activation code inside the box.
I did not register this product before. Could you please investigate this issue and help me register my headset and obtain the missing activation code?
I can provide my proof of purchase and screenshots of the error.
Thank you.
Sorry to hear the code was missing from a sealed box. Since the registration shows as already registered, only Razer Support can look into this with your proof of purchase, so I would open a case with them directly and attach your receipt. They can also reissue the 7.1 surround sound code once the headset is on your account.
Hey there,
Thank you for sharing your concern here. No worries, let me check it for you. Please send me a private message along with your device's serial number so I can check its details in our system and assist you further. Thank you!
*Thread locked to curb conversation to PM.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
