I was gifted the Kraken Team Edition for Christmas, and have been unable to get them to work on my Dell XPS 15 7590. I did get them to work on an older HP Envy I have with no problem.
I have THX Spatial - Synapse set as the default device and Razer Audio Controller - Chat set as the default communications device. If I run a test in the Windows Sound Control Panel, I can hear the Razer Audio Controller - Chat, but when I test the THX Spatial Synapse I do not hear anything. Testing this in Synapse using the mixer I can not hear anything from any direction.
Some of the steps I've taken are as follows:
- I've uninstalled Synapse and all Razer Drivers following instructions I've seen elsewhere on this forum by a Razer Rep.
- Ran Windows System File Checker tool
- I checked Windows for any available updates, installed and restarted my PC.
- Checked all drivers via Device Manager for any updates, updated and restarted PC.
- Reinstalled Synapse
- Tried the above 3 more times when it never worked.
- Made sure Sonic for windows has its Spatial sound set to off.
Some tech info:
Product Number: (*Omitted)
Synapse Version: 3.5.1215.121019
Windows Edition: Windows 10 Pro
Windows Version: 20H2
OS Build: 19042.685
Any help would be very appreciated.