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Help on transaction pending issue

  • February 29, 2024
  • 1 reply
  • 72 views
T

I need help contacting CS on my problem. I purchased a gaming PIN(garena shells) from gold.razer and i paid the amount, and when the transaction was sucessful, i accidentally closed the tab but the payment was already paid (via dragonpay) but i couldnt get the gaming PIN for garena. and when i check the transaction here it says transaction(pending), i double checked and contacted dragonpay and they said it was verified and paid. pls help... T.I.A

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3277 replies
  • February 29, 2024

Hi technoDeepRubynexus669,

For Razer Gold issues, please submit a ticket or use Live Chat to contact Razer Gold customer service by clicking the green chat button at the bottom right for real-time assistance. Make sure to include all necessary information so that they can assist you in resolving the issue. If you already have a case, please PM me the reference number so I can help you coordinate with the team. Take care!

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