(HELP) purchase always failed. | Razer Insider
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(HELP) purchase always failed.

  • July 3, 2025
  • 1 reply
  • 44 views
T

I refilled my wallet razer gold (170) It has already a sufficient amount to purchase MLBB dias. The problem only reappeared when I wanted to use my Razer Gold balance to top up the Mobile Legends Bang Bang game, after choosing payment via Razer Gold Balance I got "Purchase Failed" continuously" and couldn't find any solution on the internet except contacting customer service..And until now the reply still hasn't arrived! and no live agent to talk to. im mad and exhausted!!! so hassle and inconvinience!!

 

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • July 3, 2025

    Hello techYankeesBluecar122,

    For any Razer Gold transaction issues, I suggest that you Submit a Ticket or chat with our Razer Gold Support Team via  Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information. You can PM your case, and I will help coordinate with the team for an update. Thanks!

    *Thread locked to curb the conversation to PMs.

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