Help razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you. | Razer Insider
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Help razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

  • April 6, 2025
  • 1 reply
  • 39 views

zewl89

I recharge a Razer Gold , and I can't use for payment because it asks for a cell phone that I no longer have & backup code.
Please solve my problem for me.

Razer ID: zewl89
Email address associated with your Razer ID: 
Date of Birth: 
Full Name: M
Phone number: 
New phone number: 
Country: 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • April 8, 2025

Hello zewl89,

I’ve responded to our PM and I'm happy to inform you that I have successfully removed your old phone number from your Razer account as an Authenticator. I suggest setting up a new one to secure your Razer account by following the steps below:

1. Log in to your Razer ID account.
2. Select 2-Step Authentication under Security.
3. Enter the code sent to your Razer ID email.
4. Set up your preferred 2-factor authentication method.

Or you may enable an authenticator App for Razer ID. Here is the link for the guide. All the best

*Thread locked to curb the conversation to PMs.