Help with order stuck in customs | Razer Insider
Skip to main content
Question

Help with order stuck in customs

  • August 26, 2026
  • 1 reply
  • 18 views
M

Customs is looking for additional information from Razer for it to be cleared. Could i have someone help me with this?

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
Forum|alt.badge.img

Hey there, ​@MoeroDoragonKun 

I understand that Customs is requesting additional information from us in order to clear your shipment. No worries, I am here to help.
 

Could you please provide your order number and case number via PM so I can check what has transpired and review the details of your concern? Once I have the case number, I'll be able to look into the status of the request and assist you further.


Thank you, and I look forward to your response.




*Thread locked to curb conversation to PM. 

CookiesAccessibility statement