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Help with Surround App please

  • August 27, 2022
  • 3 replies
  • 8 views
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Today I formatted my computer, and went to install the surround app. But I don't know why it is not working properly. I can't calibrate the headphones, I can't seem to access anything in the software. I used it before formatting and it worked just normal. See the pictures and see what it looks like, I don't have access to nothing but it, tried reinstalling it, didn't work. It finishes the install, asks if I want to open the app, ask for me to log in and then nothing, I can't do nothing. (Yes, I have a registered product. It's a Kraken, the one in the screenshot below.)
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3 Replies

Razer.Zionzedd
Are you referring to the Razer 7.1 Surround sound app? The app requires Windows 10 64-bit OS or later. Since you just reformatted your PC, make sure to install all the Windows OS updates. Feel free to check our self-help page for product announcements and troubleshooting steps or PM me anytime should you need further assistance.
W
  • Wyndex
  • Author
  • August 27, 2022
Razer.Zionzedd
Are you referring to the Razer 7.1 Surround sound app? The app requires Windows 10 64-bit OS or later. Since you just reformatted your PC, make sure to install all the Windows OS updates. Feel free to check our self-help page for product announcements and troubleshooting steps or PM me anytime should you need further assistance.
I think I will need that further assistance, just PMed you.
Razer.Zionzedd
Thanks! *Thread closed to curb conversation to PM.
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