Hhamerhead V3 x Hyperspeed - Disconnection from PS5 | Razer Insider
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Hhamerhead V3 x Hyperspeed - Disconnection from PS5

  • May 5, 2026
  • 1 reply
  • 29 views
I

Good morning 

I recently received my Hammerhead V3 x Hyperspeed headphones that I use on my PS5 (the box is plugged in as a dongle). 

Until yesterday, everything was working but this evening I have a problem: I no longer have sound. When I tap the earbud 3 times to switch from Bluetooth to Hyperspeed, I have the game sound for half a second and then no sound.

In the PS5 settings, I switched all audio to headphones that display as connected. I have battery in the headphones since the box lights green.

Could anyone help me and explain how to fix this?

I would be very grateful to you

Thank you very much
Sincerely

1 Reply

Razer.Zionzedd

Hi interactiveLinenbuzz618,

 

The issue is likely a failure of the 2.4GHz HyperSpeed connection to solidify, causing the headset to revert to a "disconnected" state despite the PS5 showing it as active. This is often caused by a firmware mismatch, pairing disruption, or interference. PM me your Razer Hammerhead V3 HyperSpeed’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 

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