horizontal scroll tilt of the wheel on Razer Basilisk V3 | Razer Insider
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Question

horizontal scroll tilt of the wheel on Razer Basilisk V3

  • March 25, 2026
  • 1 reply
  • 6 views
greatBrassMARCASITE619

Hello, I am having an issue with my Razer Basilisk V3. The horizontal scroll tilt of the wheel (left/right) works correctly when Synapse is completely closed, but as soon as Synapse is opened, the tilt left/right stops working. I have already uninstalled and reinstalled Synapse, created new profiles, tested both Standard and Hypershift modes, and even reassigned tilt left/right to keyboard keys such as A and D. With Synapse open, those inputs are not detected at all; with Synapse closed, they work again. This suggests the hardware is working properly and the problem is caused by Synapse interfering with the wheel tilt input.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • March 26, 2026

Hi greatBrassMARCASITE619,

i understand that the horizontal scroll tilt (left/right) on the Razer Basilisk V3 stops working whenever Razer Synapse is open. Since the issue only occurs when Razer Synapse is open, please try the following:

  1. If closing Synapse resolves the issue, reinstall your mouse drivers:
    • Open Device Manager.
    • Locate your mouse under Mice and other pointing devices.
    • Right‑click your Razer Basilisk V3 and select Uninstall device.
    • Restart your PC and let Windows reinstall the drivers automatically.
  2. After that, perform a clean reinstall of Razer Synapse:
    • Uninstall Razer Synapse and all related Razer software.
    • Restart your PC.
    • Download the latest version of Razer Synapse from the official Razer website and reinstall it.
  3. Test your mouse on another PC (with and without Synapse running) and check if the horizontal scroll tilt (left/right) behavior is the same.

If the issue persists after the clean reinstall and testing on another PC, PM me with your device serial number so I can verify its model and check for other workarounds.. All the best!

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