How can I send my keyboard to technical support? | Razer Insider
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How can I send my keyboard to technical support?

  • July 21, 2025
  • 1 reply
  • 43 views
H

The spacebar key stopped working. The product is no longer under warranty, and I need to send it to technical support. How can I send it from Brazil?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 21, 2025

Hello Hideks,

Were there any incidents that happened to your keyboard before the issue, e.g., spilled liquid? Is there any noticeable physical damage to the device? To isolate the issue, you can use a can of compressed air to remove dust and debris from the affected key. Also, let's try checking if Razer Synapse is causing this issue. For now, let's close your Synapse by following the instructions from this link. If the problem goes away after closing Razer Synapse, please reinstall your keyboard drivers and perform a clean reinstall of Razer Synapse. Check if the issue persists with a different PC. If none of the steps resolve the issue, we can deem your device faulty. To set your expectations as well, currently, Razer does not provide repairs for peripheral devices. Thanks for your cooperation.

Note: The thread is locked to direct the conversation to PM .

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