How do I contact Razer Brazil support? | Razer Insider
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Question

How do I contact Razer Brazil support?

  • April 21, 2026
  • 1 reply
  • 12 views

 

I've been having a problem with my mouse for over 2 months but I haven't been able to contact support in Brazil. 

The email address provided on the Razer Brazil website no longer works. I tried sending a message to that email address, but the response was: “The partnership between Grupo Multilaser and Razer has ended, and in order to continue receiving support for Razer products, the request must be made directly through Razer’s official support.”
And I don't know what else to do since all the other ways to contact support are only for support outside of Brazil.
This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • April 22, 2026

Hi joaopgo2,

Sorry to hear you’ve been having trouble getting support for your mouse. For customers in Brazil, the best way to reach the Brazil Support Team is through the official support contact page: https://mysupport-pt.razer.com/app/contact-support

Please follow the instructions on that page and use the contact method listed there. The Brazil Support team is based in Brazil and is the appropriate team to assist with product-related concerns.  We appreciate your patience, and we hope your issue gets resolved soon.

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