For Razer Gold Gift Card concerns, please Submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Make sure to follow the specifications as below:
1. Everything has to be a separate image. 2. Do not stack the gift card and receipt. 3. Do not blur or mark on the gift card and receipt. 4. Kindly change the file size to a smaller size. 5. Kindly ensure that the images are clear and show all four corners.
Should you need further help, feel free to send me a PM with your case ID number so I can coordinate with the assigned team. All the best!