How do i start my warrant claim? | Razer Insider
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How do i start my warrant claim?

  • October 2, 2026
  • 2 replies
  • 13 views

Hi - could someone help me start my warranty claim please? 

 

Its for a naga pro 2 mouse - the buttons have stopped working properly. 

 

Thanks! 

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    2 Replies

    NELiXERY1738

    You can raise a support ticket for that. Just include serial number and receipt. Describe the issue and if it’s within warranty you can obtain RMA.

    Bleeding green since 2014
    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@pulseCinereousshare061 

    I'd be happy to help with that. Before we proceed with a warranty claim for your Razer Naga Pro V2, could you please provide the following information via PM:

    1. What specific buttons are not working properly (left-click, right-click, side buttons, scroll wheel, etc.)? Did you try to clean the mouse sensor using a handheld blower or a can of compressed air.
    2. When did the issue first start occurring?
    3. Does the issue happen all the time or only intermittently?
    4. Have you tested the mouse on another USB port or another PC?
    5. Are you using Razer Synapse, and does the issue persist with Synapse completely closed?



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