How do you get support from Razer? | Razer Insider
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How do you get support from Razer?

  • June 26, 2020
  • 3 replies
  • 4 views
R
I emailed support on 6/4 and have not gotten a response, despite the promise of a 72 hour turnaround. I reminded them after a week. Still nothing. The product support form on the website that allows me to punch in my serial number does nothing upon submission. Has anyone succeeded in getting support from Razer?
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    3 Replies

    Jenjar
    Vanguard
    • Jenjar
    • Vanguard
    • July 5, 2020
    Some Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently.
    Starting Guides for Razer Insider: House Rules, Posting Guidelines, Tips & Guidelines for Razer Insider, Earning Silver on InsiderRazer Support: Insider, Twitter, Other MethodsProduct Guides: Which Keyboard is Best for You?, Which Mouse is Best for You?~Razer Products Owned~DeathStalker ChromaDeathadder ChromaKraken 7.1Kraken 7.1 V2Mamba TEFireFly Hard EditionOrnata ChromaChroma HDKBase Station ChromaMamba EliteBlackwidow EliteGoliathus Control Fissure EditionNabuSwift HoodieKeyboard BagHammehead Pro V2Sphex V2 MiniKraken TEHammerhead True WirelessPBT Keycaps
    J
    • JDDoesIT
    • July 6, 2020
    Jenjar
    Some Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently.
    What should be an expected response time within reason? Have you recently submitted a case and gotten a response? Have they made a post about how far they are behind in the queue?
    Razer.Speedcr0ss
    Hey everyone! Sorry for the inconvenience. Please send me your email address or case number via PM. Let's continue from there.
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