How do you get support from Razer? | Razer Insider
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How do you get support from Razer?

  • 26 June 2020
  • 3 replies
  • 179 views
I emailed support on 6/4 and have not gotten a response, despite the promise of a 72 hour turnaround. I reminded them after a week. Still nothing.



The product support form on the website that allows me to punch in my serial number does nothing upon submission. Has anyone succeeded in getting support from Razer?
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3 Replies

Jenjar
Rank
Userlevel 7
Some Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently.
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J
Jenjar
Some Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently.


What should be an expected response time within reason?
Have you recently submitted a case and gotten a response?
Have they made a post about how far they are behind in the queue?
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Sorry for the inconvenience. Please send me your email address or case number via PM. Let's continue from there.
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