How long does it take to get an RMA resolved? | Razer Insider
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How long does it take to get an RMA resolved?

  • September 19, 2020
  • 1 reply
  • 86 views
J
Here I am about a month in and still no updates. I never get my questions answered I just get the generic email response maybe once a week. I mailed my Razer Trinity mouse almost a month ago and still i have no ETA on when stock will be refilled in order to send me a new one.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • September 19, 2020
    An RMA can take up to three weeks tops and that already includes shipping the replacement to you. It is possible that the mouse you have is currently out of stock. That said, do you mind sending me the ticket number? I'd like to help you move things along. *Locking thread to curb conversation to PMs.
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