How to avoid four letter words when dealing with Razer Support ?

I had bought the Tartarus Pro-blematic were the analog switches doesn't work as advertised (see here for more info). I have created a ticket for a refund a week ago and got NOT a single reaction since then. The ticket feels like an internal monologue.



One guy, who is carriying an 'Official Support' tag, got me into a private conversation and is promising me to take care. That's good, but I still see no change or updates in the ticket itself. Even though he always tells me that he did notify the support team and they would come back to me in 24-36 hours. Nothing has happen in my open ticket nor did I get contaced by any other support stuff. He gave me antother case ID that I am not able to access. Therefore I can not verify that ANYTHING is happening in my case.



I have the feeling to be merely stalled only. And I can't tell you how hard it is to avoid four letter words. Sometimes I am not strong enough to avoid them, luckily I only use them for the bullsh** broken device.



How do you avoid four letter words when dealing with the Razter support ?



Thank you for reading and have great season days!



Phil