I lost the USB-C dongle for my kraken V4, I read a past form and it said that I could reach out to a representative so they could check inventory. Any help would be wonderful.
Solved
how to buy kraken v4 dongle
Best answer by Razer.ScarletRouge
Hey there,
I understand that you are looking for a replacement dongle for your Razer Kraken V4. According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.
That said, I’d still be happy to help explore available options for purchasing a replacement dongle. I can check our replacement parts website to see if we have a stock for a replacement dongle for your device. Please send me a private message along with your device's serial number and country of residence so that I can check our system for replacement stock availability in your area. Thank you!
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+1Submit a ticket: https://mysupport.razer.com/app/categories/m/pc ask for a paid dongle replacement.
- Razer Support
- Answer
Hey there,
I understand that you are looking for a replacement dongle for your Razer Kraken V4. According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.
That said, I’d still be happy to help explore available options for purchasing a replacement dongle. I can check our replacement parts website to see if we have a stock for a replacement dongle for your device. Please send me a private message along with your device's serial number and country of residence so that I can check our system for replacement stock availability in your area. Thank you!
*Thread locked to curb conversation to PM.
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