HOW TO CLAIM MY WARRANTY????W | Razer Insider
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HOW TO CLAIM MY WARRANTY????W

  • December 17, 2025
  • 1 reply
  • 5 views
urbantruckPuce436

Hi

 

I having a lot of problems with my Kaira pro, is making a lot of noise, like static, its impossible to use, how can i claim my warranty? i tried the chat but the IA cant answer me.

Best regards

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • December 18, 2025

Hi ​@urbantruckPuce436,

Let me assist you with your headset. Can you uninstall your headset drivers by following the steps below and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue.

  1. Press Windows key + S on the keyboard to open the Search bar.
  2. Type in “Device Manager” and hit enter.
  3. Go to “Audio inputs and outputs”.
  4. Right-click on the Razer headset and select “Uninstall device”.
  5. Restart the computer to completely uninstall the drivers. The drivers are automatically installed on the computer after a restart.

 

 

*Thread locked to curb conversation to PM.
 

 

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