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So, I've got a Kraken headset that has been having issues with the audio for several months now and I need to contact support.

 

Ive tried going through the support website, and it confirms my headset is within warranty and I get to a page to either contact via chat or via phone call. I can't do phone call as it's for US & CA only so is unavailable to me.

 

So, I’ve been trying to use the chat contact option during the available hours but I can't even click on the button on the website? I click the writing and it highlights in green but I can't press the chat button that's at the bottom (have added photos) Is there any other way to contact support? Is there an email that I can use instead or something?

 

Hi DarkYellowretrofuture208,

I’m here to help. Please PM me your device serial number and tell me more about the issues you’re experiencing so I can better understand your situation and provide workarounds to resolve the issue. I look forward to your message.

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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