How to get good customer support? | Razer Insider
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How to get good customer support?

  • April 29, 2021
  • 1 reply
  • 6 views
J
Hi, How on earth do I get good customer support. It's easy to start the conversation but when it comes to someone helping to troubleshoot all I get is silence. I have a Help Ticket that has been open for 5 days with no responses. I have a open conversation with a forum admin with no answer for 2 days. I have a pervious post that was locked; /razer-tomahawk-desktop-mini-fans-not-working.73734/ Seriously give me a hand people. I've got a $4k PC that is brand new and doesn't work. I've troubleshot it to my limited abilities and now need some help. Thank you
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • April 29, 2021
    I understand that you are frustrated, but I'm pretty sure you sent me a PM yesterday, which I answered earlier today. Plus, the case was closed by you after our Support Team offered a replacement so they can get their hands on the malfunctioning unit. *Thread locked as duplicate.
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