How to get good customer support? | Razer Insider
Skip to main content

How to get good customer support?

  • April 29, 2021
  • 1 reply
  • 3 views
J
Hi, How on earth do I get good customer support. It's easy to start the conversation but when it comes to someone helping to troubleshoot all I get is silence. I have a Help Ticket that has been open for 5 days with no responses. I have a open conversation with a forum admin with no answer for 2 days. I have a pervious post that was locked; /razer-tomahawk-desktop-mini-fans-not-working.73734/ Seriously give me a hand people. I've got a $4k PC that is brand new and doesn't work. I've troubleshot it to my limited abilities and now need some help. Thank you
    Did this topic help you find an answer to your question?
    This topic has been closed for replies.

    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • April 29, 2021
    I understand that you are frustrated, but I'm pretty sure you sent me a PM yesterday, which I answered earlier today. Plus, the case was closed by you after our Support Team offered a replacement so they can get their hands on the malfunctioning unit. *Thread locked as duplicate.
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings