how to get new base for razer enki update | Razer Insider
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Question

how to get new base for razer enki update

  • April 5, 2026
  • 1 reply
  • 26 views
leetYellowTOURMALINE457

It's hard to believe that a 500 dollar chair I've needed to replace 2 bolts in across a couple short years and now the base fully exploded... for 500 dollars? Im well below the weight limit this just doesnt make sense... anyone know of any sort of replacements. I guess technically it's the tilt and angle mechanism that has broken 3 times now this time un repairable.

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1 Reply

Razer.ScarletRouge
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Hey there, ​@leetYellowTOURMALINE457 

I understand that you want to purchase a replacement part for your Razer Enki.  You can submit a ticket through this link for further assistance.  

Once there, navigate to "Lifestyle products" > "chairs" > enter your serial number, and then submit your request. Our Support Team will then be able to assist you with your chair spare part request.

Alternatively, you can send me a PM together with your device’s serial number, and I can help you initiate a support ticket and forward it to the relevant team. Thank you!


*Thread locked to curb conversation to PM.

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