How to get refund or initiate legal proceedings | Razer Insider
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How to get refund or initiate legal proceedings

  • 19 June 2019
  • 1 reply
  • 3 views
I ordered a headset on 6th June.

Money was taken on 7th June.

Since then the order is stuck on 'preparing'.

I have emailed support and contacted via Twitter but nothing is being done. My case with support has just constantly said 'coordinating with.... (whoever - logistics etc)'. The last email from them was 14th June.

Razer has had my money for two weeks and done nothing about it. I asked for a refund last week and even that has not elicited a response.

What do I have to do to get this sorted? It is clear the team I emailed initially is not capable of comprehending simple requests so who do I email to get at least a satisfactory response and my money refunded?

I am also considering legal proceedings to recover my money but can't seem to find any UK details so if anyone can help with that it would be great.
I understand that the situation you are in is frustrating and this is not something that we hoped for you to experience. However, there isn't much that I can do without reviewing your case. Do you mind sending me your ticket number via PM?
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