How to make the support answer

Hello everybody,



i purchased a Razer Kraken X at the razerstore.



I purchased it at the 19/11/19.

I wrote a message by the ticketsystem where is written that i want to give the Kraken back because i dont like it. I have another Razerprodukt wich i like more.



So the thing is that i updated the ticket daily but nobody is answering.



Is this normal for with the Razersupport? i read many bad news about this kind of threatment at trustedshops.



I like razerproducts and this was my first purchase in the store directly. Very sad to have such a bad situation then.



Or is there anything i can do? Is there better way to get heard then the ticketsystem?



thank you for any help.