My Razer Viper V2 Pro scroll wheel is not working half the time and scrolls in the opposite direction at times too. I was wonder how to create an RMA ticket or find any other possible fix.
Question
How To RMA My Razer Mouse
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- Razer Support
Hi TisPepper,
I understand that you're having issue with your Razer Viper V2 Pro, where the scroll wheel is moving in the wrong direction. Were there any incidents that occurred with your device before the issue? Is there any noticeable physical damage to the mouse? Is the scroll wheel hard to turn or stuck in a certain way? Does the behavior occur while Razer Synapse is closed or disabled? Please try the troubleshooting steps here. If the steps don't help, please PM me with your device's serial number and proof of purchase so I can check for replacement options. All the best!
*Thread locked to curb the conversation to PMs.
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