How to submit a new case without serial | Razer Insider
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How to submit a new case without serial

  • June 14, 2021
  • 1 reply
  • 21 views
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Hello, I've bought a new tournament controller in october and a few days ago one of the buttons stopped working. In order to submit a support request I need the serial number but the one on the controller has been erased due to usage. How can I proceed?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • June 14, 2021
    That would be rather tricky. If you still have access to the box, there should be a serial number on there. I can also try to submit a warranty claim if you send me a copy of the proof of purchase, along with the email address you used to register the device. *Thread locked to curb the conversation to PMs.
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