I opened a ticket over two weeks ago for a Blackwidow V4 pro that had the “a” key stop working randomly or typing two “a’s” randomly.
Anyhow, they wanted to do a RMA, I paid for the Advanced RMA but it still took a week to ship. At first a label was created, but that never shipped. Every day I get an email telling me to send in the bad keyboard, BEFORE I have even received the RMA. I had updated the ticket for them to stop harassing me as I had not received the item yet, but I continued to get email pretty much daily.
So Tuesday, I receive yet another “final notice” and then receive the keyboard around 3pm EST. Wednesday morning I get an email saying that my return label is now cancelled.
You guys are ridiculous...either give me a label so I can send the broken keyboard back or refund my advanced RMA payment and I’ll gladly throw this keyboard in the trash.
Your move - my next one is a complaint to my credit card company and a charge back.