How to use the Razer Headset Pairing Utility for Razer Blackshark V2 Pro | Razer Insider
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How to use the Razer Headset Pairing Utility for Razer Blackshark V2 Pro

  • 25 June 2023
  • 16 replies
  • 2128 views
B

I just bought the Razer BlackShark V2 Pro (2020) - Black USB Wireless Transceiver since mine got destroyed. I am trying to pair it, but I couldn’t. It says plug in the USB. I plugged it in. Then it says. Plug in the headset. I didnt understand what you meant if i should plug in a micro usb (the charger or the 3.5 mm audio cable that comes with the headset). When i said that i used a micro usb i used a random one (not razer’s). I just want to know if i should used razer’s micro usb (charger) or I should do something else.

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Best answer by FiszPL 26 June 2023, 19:12

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16 Replies

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FiszPL
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You can plug any micro USB cable. Doesn’t matter.

Dongle is visible in Windows device manager when you’ll plug it in? If yes, then download and run this tool to remove Razer drivers: https://rzr.to/Tf53xj, then restart PC, and try again after restart.

B

I did everything you did 3 times, but it’s still not pairing. First I used the tool to remove Razer Drivers. Then restarted my pc. Afterwards, I placewd the USB dongle. then plugged in my headset (without turning it on and with keeping it turned off). is there a video I can watch so I can see if I am doing anything wrong

FiszPL
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Here’s official guide with a link to the newest pairing utility version: https://mysupport.razer.com/app/answers/detail/a_id/5994

What is the product number on the transciever?

B

 I did all of the steps that the website says and still not pairing

 

Model Number: RC30-026902

FiszPL
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 I did all of the steps that the website says and still not pairing

 

Model Number: RC30-026902

It’s Razer Nari transciever. It’s not compatible with Blackshark V2 Pro, that’s why you can’t pair it.

B

It says Razer BlackShark V2 PRO

FiszPL
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It says Razer BlackShark V2 PRO

Could you take a photo of the transciever itself?

B

When I plug in the transceiver it shows razer black shark v2 Pro

FiszPL
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My bad - I've just checked, and Nari transceiver has the same p/n as Blackshark V2 Pro. Just mine blackshark dongle has different revision (rev: bv2p).

Did you've tried to run the utility as administrator? Or try to pair it on some other PC?

B

I tried it on another device. Still not pairing. Am i doing something wrong? 

In this picture. does it say that i have to connect the charger of the headset or connect the 3.5 mm jack to the pc? Are you sure that I dont need a razer charging cable to connect?

FiszPL
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Userlevel 7
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I tried it on another device. Still not pairing. Am i doing something wrong? 

In this picture. does it say that i have to connect the charger of the headset or connect the 3.5 mm jack to the pc? Are you sure that I dont need a razer charging cable to connect?

You need micro USB cable, it doesn't need to be Razer one. Just be sure it's data cable, because some cables are charging cables only.

B

Thanks!!!!!!!! I tried another usb cable and it worked

 

I

My usb dongle broke for my 2020 blackshark v2 pro, I do not have the original charger, I ordered a replacement dongle off of ebay used my laptop to update the firmware etc followed the guide but when it was doing it it said the pairing of the dongle and the headset failed but they would connect to eachother and work wirelessly, but only for a few seconds and then the light would start blinking blue on the headset and I couldn’t hear sound or it would go in and out.. any fix? or do I have to just go buy a new headset?

I

I’m not sure how to uninstall the firmware and pairing so that I can try again either.

I

You can plug any micro USB cable. Doesn’t matter.

Dongle is visible in Windows device manager when you’ll plug it in? If yes, then download and run this tool to remove Razer drivers: https://rzr.to/Tf53xj, then restart PC, and try again after restart.

could you help me?

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