Hi Razer Support,
I recently purchased a Razer mouse, and the serial number printed on the box is 16 digits long.
When I try to check it on your online verification tool, it does not accept the 16-digit serial.
Could you please guide me on how I can confirm whether my mouse is authentic or counterfeit?
I want to make sure it is a genuine Razer product.
Thank you for your assistance!
Best regards,

