Hi Razer Support,
I recently purchased a Razer mouse, and the serial number printed on the box is 16 digits long.
When I try to check it on your online verification tool, it does not accept the 16-digit serial.
Could you please guide me on how I can confirm whether my mouse is authentic or counterfeit?
I want to make sure it is a genuine Razer product.
Thank you for your assistance!
Best regards,
Hey there,
Thank you for sharing your concern here regarding the authenticity of your device. No worries, let me check it for you. Please send me a private message with the serial number of your device so I can verify it in our system and assist you further. Thank you!
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