I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.
Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).
So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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I just spoke to razer support on the phone and they were very unhelpful. Their advice was that I needed to contact AMD and make it their problem... So I need to contact AMD and tell them that they need to fix their architecture so that defective razer firmware will work on the system.
Returning the keyboard and mouse.
Returning the keyboard and mouse.
marthofdoom
Yes, I have an active case and have linked this thread. This seems to be a very high level issue though. I recieve automated messages every day.
Keep us updated about Your case please, I send ticket to them too yesterday
i just sold off the keyboard. ridiculous that i have paid this amount of money for a keyboard which slows down my startup. other keyboards did not have this issue. how is it AMD's fault when razer is producing such lousy quality stuffs
Thats what they replayed me, so they are aware of this issue, guess we just wait now, hope this not gonna take them too long.
Userlevel 7
- Razer Support
- 7595 replies
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12 January 2021
Hey everyone! Thanks for initiating this thread. And yes, the team is aware of the issue and currently investigating the software's behavior. Please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the files via Google Drive or to any online drive. Once done, repair the Razer Synapse 3.0 by following the steps below:
Should the issue persist, please send me the online drive link with the Razer Synapse logs and your case number (if there's one) via PM so I can forward it to our devs. I appreciate everyone's cooperation.
Should the issue persist, please send me the online drive link with the Razer Synapse logs and your case number (if there's one) via PM so I can forward it to our devs. I appreciate everyone's cooperation.
Razer.SpeedCr0ss
Hey everyone! Thanks for initiating this thread. And yes, the team is aware of the issue and currently investigating the software's behavior. Please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the files via Google Drive or to any online drive. Once done, repair the Razer Synapse 3.0 by following the steps below:
Should the issue persist, please send me the online drive link with the Razer Synapse logs and your case number (if there's one) via PM so I can forward it to our devs. I appreciate everyone's cooperation.
Logs sent
Razer.SpeedCr0ss
Hey everyone! Thanks for initiating this thread. And yes, the team is aware of the issue and currently investigating the software's behavior. Please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the files via Google Drive or to any online drive. Once done, repair the Razer Synapse 3.0 by following the steps below:
Should the issue persist, please send me the online drive link with the Razer Synapse logs and your case number (if there's one) via PM so I can forward it to our devs. I appreciate everyone's cooperation.
Logs/case number sent
Here are my events with it.
New zen3 build, using the keyboard, works perfectly fine, then either some windows update (updating from fresh install all the way to current) or synapse 3 somehow makes the keyboard start loading windows a little slower, and then taking a while to log in once i put in password to get into windows. I do a clean reinstall just to make sure my install wasn't weird, and same things eventually happen. I check event logger and see that explorer.exe keeps crashing. Eventually the keyboard starts sometimes double or triple typing certain keys, and having other ones stop functioning. Obviously at this point I realize something might be wrong with the keyboard so I switch out to another keyboard and every single problem disappears.
Instead of just writing the keyboard off I decide to try it on my intel build, it works fine no issues for a while, then some of the keys stop functioning off and on again. I notice that switching USB ports fixes it temporarily then the problem starts occurring again. The intel build also has up to date windows and synapse as well but I google and find out people are having problems with specific firmware on the keyboard and it's conflicting with something in windows or synapse.
New zen3 build, using the keyboard, works perfectly fine, then either some windows update (updating from fresh install all the way to current) or synapse 3 somehow makes the keyboard start loading windows a little slower, and then taking a while to log in once i put in password to get into windows. I do a clean reinstall just to make sure my install wasn't weird, and same things eventually happen. I check event logger and see that explorer.exe keeps crashing. Eventually the keyboard starts sometimes double or triple typing certain keys, and having other ones stop functioning. Obviously at this point I realize something might be wrong with the keyboard so I switch out to another keyboard and every single problem disappears.
Instead of just writing the keyboard off I decide to try it on my intel build, it works fine no issues for a while, then some of the keys stop functioning off and on again. I notice that switching USB ports fixes it temporarily then the problem starts occurring again. The intel build also has up to date windows and synapse as well but I google and find out people are having problems with specific firmware on the keyboard and it's conflicting with something in windows or synapse.
Userlevel 7
- Razer Support
- 7595 replies
-
13 January 2021
Hey everyone! Thanks for sharing your keyboard's ongoing concern here. Our Support Team is currently investigating the issue and will ensure to post an official fix once it is available. For now, please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the file via Google Drive or to any online drive account, then paste in your PM.
Razer.SpeedCr0ss
Hey everyone! Thanks for sharing your keyboard's ongoing concern here. Our Support Team is currently investigating the issue and will ensure to post an official fix once it is available. For now, please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the file via Google Drive or to any online drive account, then paste in your PM.
Done, thank you!
Razer.SpeedCr0ss
Hey everyone! Thanks for initiating this thread. And yes, the team is aware of the issue and currently investigating the software's behavior. Please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the files via Google Drive or to any online drive. Once done, repair the Razer Synapse 3.0 by following the steps below:
Should the issue persist, please send me the online drive link with the Razer Synapse logs and your case number (if there's one) via PM so I can forward it to our devs. I appreciate everyone's cooperation.
Logs sent. Thank you.
Userlevel 7
- Razer Support
- 7595 replies
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14 January 2021
marthofdoom
I was able to open a ticket with Razer on this issue. Will hopefully be resolved soon.
Razer.SpeedCr0ss
I received an update that the team was unable to replicate the issue. I was asked to try a myriad of things I have already tried. I know that this issue is not specific to me or this thread would not exist. Everyone still following be sure to provide any information that is asked for.
I have read this issue doesnt exist in previous version of the firmware so maybe they can give us this previous version for now so we can use our keyboards while they working on solving this issue on latest firmware.
Well i have the same issue and have tried all on AM4 platform from Ryzen 3600 - 3950X and B450 - X570 on the newer 5800X with the same issues. My second Huntsman Mini i didnt update the firmware and that was fine for a while then slowly started to get slower and slower until it ended up like the rest on here freezing the taskbar on startup or when plugged in once booted up.
Now because the shocking service i received from my RMA replacement that turned up in white rather than black and them not swapping it without going through another full RMA procedure. I threw it in the bottom draw and just thought id been robbed of £129 and went on to use my Anne Pro 2 for a month or so.
Now i love the feel of the switches and the keyboard itself so got it out the other day and plugged it back in and upon the first few boots since then its been ok..... FOR NOW....
Will it rear its ugly head again? Yes i have no doubt it will.
So here is hoping that Razor actually listen and provide a firmware fix for AM4 platforms.
Now because the shocking service i received from my RMA replacement that turned up in white rather than black and them not swapping it without going through another full RMA procedure. I threw it in the bottom draw and just thought id been robbed of £129 and went on to use my Anne Pro 2 for a month or so.
Now i love the feel of the switches and the keyboard itself so got it out the other day and plugged it back in and upon the first few boots since then its been ok..... FOR NOW....
Will it rear its ugly head again? Yes i have no doubt it will.
So here is hoping that Razor actually listen and provide a firmware fix for AM4 platforms.
Userlevel 7
- Razer Support
- 7595 replies
-
19 January 2021
Hey guys! Thanks for your cooperation and for posting your experience while using the device. Our Support Team is working on it. Once I have an update, I will update this thread right away.
Razer.SpeedCr0ss
Hey guys! Thanks for your cooperation and for posting your experience while using the device. Our Support Team is working on it. Once I have an update, I will update this thread right away.
I've had a ticket (*Omitted) open with the support team for over 2 weeks now and have been bounced from technician to technician asking me to perform the same basic troubleshooting.The last response was that they couldnt replicate the issue and its some 3rd party software thats corrupted my system. How do i get them to acknowledge the issue? If even sent them links to this thread and others where we are all experiencing the exact same problem.
Userlevel 7
- Razer Support
- 7595 replies
-
20 January 2021
I've notified the team regarding your feedback. Allow them to send you a follow-up message via email within the next 24-48 hours. Also, please let them know if the last isolation steps they've recommended helped.
jordanlchin
I've had a ticket (*Omitted) open with the support team for over 2 weeks now and have been bounced from technician to technician asking me to perform the same basic troubleshooting.The last response was that they couldnt replicate the issue and its some 3rd party software thats corrupted my system. How do i get them to acknowledge the issue? If even sent them links to this thread and others where we are all experiencing the exact same problem.
Did you get anywhere with support after this?
Hi there! The team is still investigating this behavior and will be working on a fix. I'll update this thread once I have an update.
Userlevel 7
- Razer Support
- 7595 replies
-
26 January 2021
Hi there! The team is still investigating this behavior and will be working on a fix. I'll update this thread once I have an update.
MkyAs
Did you get anywhere with support after this?
Hi there! The team is still investigating this behavior and will be working on a fix. I'll update this thread once I have an update.
No luck so far and highly doubt they will have this resolved anytime soon. Since SpeedCr0ss helped with notifying the development team, I've dealt with another 3 different technicians (total of 7 now) and all have asked me to perform the same troubleshooting steps (as the previous 4). Its like talking to a brick wall as they either don't read any notes from previous conversations or have zero care to actually resolve this issue. They wont even acknowledge there is a problem with the keyboard firmware and are still fobbing it off to 3rd party software that i have installed (even though they cannot tell me which software)
I managed to narrow it down as I was installing windows on a new machine, the Huntsman mini kept making the windows key non-responsive and the whole system slowed down, especially noticable when logging in. All my other razer peripherals dont experience the same problem which is weird.
I did find a fix that worked for me. I uninstalled this update KB4598242 and the keyboard started behaving correctly. So far everything seems to be ok and I've disabled that specific update from installing.
I did find a fix that worked for me. I uninstalled this update KB4598242 and the keyboard started behaving correctly. So far everything seems to be ok and I've disabled that specific update from installing.
Userlevel 7
- Razer Support
- 7595 replies
-
26 January 2021
jordanlchin
No luck so far and highly doubt they will have this resolved anytime soon. Since SpeedCr0ss helped with notifying the development team, I've dealt with another 3 different technicians (total of 7 now) and all have asked me to perform the same troubleshooting steps (as the previous 4). Its like talking to a brick wall as they either don't read any notes from previous conversations or have zero care to actually resolve this issue. They wont even acknowledge there is a problem with the keyboard firmware and are still fobbing it off to 3rd party software that i have installed (even though they cannot tell me which software)
This is duly noted. I'll ensure to share this with the team. Apologies if there's no official statement as of now from the team.
Hey jjklee! Thanks for sharing. I've cascaded it to the team. Please monitor your device's behavior within the next 24-48 hours.
I uninstalled the update KB4598242, and still have the issue. Huntsman Mini mercury white, here.
i just uninstalled the update KB4598242 and have fix the windows taskbar delay/crash but still taking a while to load the welcome windows screen
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