Huntsman repeated/missed keystrokes | Razer Insider
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Huntsman repeated/missed keystrokes

  • July 29, 2020
  • 2 replies
  • 42 views
T
I have a Huntsman keyboard that was purchased in Australia in December 2019. Ever since I got the keyboard it has had issues with repeated keystrokes. Sometimes the keystroke will repeat indefinitely until I tap the key again. I also have issues with keystrokes not being registered, even though the key is well beyond the actuation point. These problems have only gotten worse over time. - I have Synapse installed in Windows 10. The problem also occurs in Ubuntu. - I have tried taking off the keycaps and cleaning them. Is the unit faulty, or is this expected behavior for the Huntsman keyboard? Secondary to this issue: Trying to contact through Razer support (https://support.razer.com/warranty-support/) does not work. The serial number is not recognized and trying to submit a more general inquiry is met with "Network error." This occurs independently of the browser (Firefox, Chrome, Brave).
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    2 Replies

    G_Leland
    • G_Leland
    • Insider
    • July 29, 2020
    thidol
    I have a Huntsman keyboard that was purchased in Australia in December 2019. Ever since I got the keyboard it has had issues with repeated keystrokes. Sometimes the keystroke will repeat indefinitely until I tap the key again. I also have issues with keystrokes not being registered, even though the key is well beyond the actuation point. These problems have only gotten worse over time. - I have Synapse installed in Windows 10. The problem also occurs in Ubuntu. - I have tried taking off the keycaps and cleaning them. Is the unit faulty, or is this expected behavior for the Huntsman keyboard? Secondary to this issue: Trying to contact through Razer support (https://support.razer.com/warranty-support/) does not work. The serial number is not recognized and trying to submit a more general inquiry is met with "Network error." This occurs independently of the browser (Firefox, Chrome, Brave).
    Just try to use firmware updater, maybe it will fix your issue.
    T
    • thidol
    • Author
    • July 29, 2020
    G_Leland
    Just try to use firmware updater, maybe it will fix your issue.
    Thanks for the suggestion. The keyboard I have is not the Elite version and is already updated to the latest firmware from https://support.razer.com/articles/1663349131/.
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