just now
Hello Razer Support,I’m experiencing a serious issue with my Razer Huntsman V3 HE.Windows recognizes the keyboard as both a keyboard and an Xbox controller, but the keyboard keeps disconnecting approximately every 15 minutes. When it disconnects, the RGB lighting stays on, but the keyboard stops working and Windows no longer properly recognizes it.The only way I can get it working again is to unplug the USB cable and plug it back in.I also completely reset my PC and tested the keyboard without installing Razer Synapse, and I still have exactly the same problem. Therefore, this does not appear to be related to Synapse or any other software on my PC.It seems that other Huntsman V3 HE users are experiencing the same issue as well. This is extremely frustrating because the keyboard cannot be used reliably if it disconnects every 15 minutes and requires the USB cable to be unplugged and reconnected each time.Please investigate this issue seriously and provide a proper solution, whether it is a firmware update, driver fix, hardware replacement, or another solution. This should not be happening with a keyboard in this price range.I would appreciate it if Razer could do something about this issue rather than asking me to reinstall Synapse, since I have already confirmed that the problem occurs even on a freshly reset PC with no Synapse installed. please do somthing about it cant stay like this Thank you,
