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Question

Hyperflux 2 doesn't work

  • October 1, 2025
  • 1 reply
  • 38 views
urbanElectricGreen584

Hi, i just bought the basilik V3 35k and the new hyperflux v2. the basilisk works without a problem, but the hyperflux even if connected and my PC acknowleges it. there is no light from it. its like no connected at all. the hyperspeed multi utility to connect mouse and hyperflux doesn’t work as well

 

i did already update firmware to the newest version

PS: both cable and wireless are working. and i changed the round button under the mouse to the hyperflux one. but after that the wireless useage became rly stuttering

i tried multiple USB ports already. and the mouse is in razer chroma, but the hyperflux is not

 

 

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    1 Reply

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • 655 replies
    • October 2, 2025

    Hi ​@urbanElectricGreen584,

    Let me check your mat. Have you already installed the Hyperflux V2 Wireless Charging Puck to your mouse as illustrated on page 4 from the guide? Please also send me a PM with the serial number of your mat so I can verify it in our system and check for applicable workarounds that might address the connection issue.

     

     

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