Hello, I’m looking for help with a HyperPolling Wireless Dongle that appears to have been bricked after a firmware update.
Here is exactly what happened:
- I updated the firmware on my HyperPolling dongle through Razer Synapse.
- After the update completed, the dongle stopped showing any LED at all when plugged in.
- Razer Synapse still detects the dongle, but it will not pair or transmit wirelessly.
- When I attempt to pair, Synapse always returns “Pairing Failed.”
- My DeathAdder V3 Pro works perfectly when connected via USB (wired), so the mouse itself is not the issue.
- I have tried:
- Multiple USB ports (rear motherboard ports included)
- Power cycling my PC
- Unpairing and re-pairing
- Forcing pairing mode on the mouse
- Firmware recovery attempts
- Nothing restores the dongle’s LED or wireless function.
At this point, the dongle is completely unusable wirelessly despite being detected by Synapse. This appears to be a firmware-induced partial brick.
I am also unable to locate the serial number on the HyperPolling dongle, and it seems many other users have this same issue, which is preventing me from submitting a standard warranty claim.
Could a Razer moderator please assist with:
- Verifying this as a firmware failure
- And issuing a dongle-only replacement / RMA?