Hyperpolling Wireless Dongle stops working after a while

Hi, it’s been a while and I still haven’t found a solution (new update did not fix it). I figured out that the issue is the mouse getting unpaired from the hyperpolling dongle. I checked that by using touchpad once my mouse stops working, went into synapse, hyperpolling dongle, and pairing options. It showed that I still haven’t paired anything nor did it find the mouse when I try to pair it. Restarting the computer fixes the issue, it automatically pairs the mouse, but then it just stops working, sometimes after a couple minutes, sometimes after a couple seconds.

I’ve been using the original dongle that came with the mouse ever since I bought it and I had zero issues whatsoever, so I assume that the dongle I purchased is just broken?

Hi, i have same issue but with original dongle that came with mouse. I assume that is si some problem with system or sth. Also in my case unpluging dongle, waiting few sec and pluging it again works. It looks like dongle rests and connects my mouse again.

Definitely could be issues with hardware considering that you tested on two computers. If it is the dongle malfunctioning, contact Razer Support. They should be able to replace the device with a new one assuming that you have warranty coverage. It should be the dongle, but keep in mind that it could be a problem with the mouse instead (or both).

Hello I did the update of the nail hyperpolling rate then it stopped working is it possible to go back to the previous update? if not, can Razer send me an item?