I accidentally broke the USB dongle for my Viper v3 Hyperspeed. | Razer Insider
Skip to main content
Question

I accidentally broke the USB dongle for my Viper v3 Hyperspeed.

  • September 11, 2025
  • 2 replies
  • 35 views
V

I was tidying up my PC because I had just taken it apart to service it, and I accidentally pushed it too hard, causing the mouse's USB dongle to get squashed between the PC and the wall. It stopped working, and I had bought the mouse less than a week ago. I tried to find replacement options, but none of them seemed reliable. The same accident happened about a month ago. Today, I found a way to speak directly with Razer support, and I would like to know if there is any way I can get the mouse working again.

    V

    2 Replies

    ThePotatoElite
    • ThePotatoElite
    • Insider Mini
    • September 15, 2025

    You can purchase the Razer HyperPolling Wireless Dongle separately like I did and pair the mouse with it.

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • September 16, 2025

    Hey ​@voicebiz780,

    Let me check on it. Can you send me a PM with the serial number together with your location/country so I can verify it in our system and check our inventory?

     

     

    *Thread locked to curb conversation to PM. 

    CookiesCookie settingsAccessibility statement