I bought a product in the online store and made the payment, but I didn't receive an invoice and Now I have to pay twice | Razer Insider
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I bought a product in the online store and made the payment, but I didn't receive an invoice and Now I have to pay twice

  • January 6, 2026
  • 1 reply
  • 15 views

DECUTOR96

I made a purchase and the bank deducted the money, but they didn't send me the invoice, and I have to pay again because the purchase doesn't appear as completed, even though the payment was made. 

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1 Reply

Razer.Aero
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  • Razer Support
  • January 7, 2026

Hi DECUTOR96,

I have limited access on this part of our system but I can initiate a case and escalate your issue to our order support team. Please PM me and help me gather the following information:
Full Name:
Email:
Phone number:
Country:
Product Name: 
Date of purchase:
Order number:

*Thread locked to curb conversation to PM.