I tried to connect it to all the USB ports on my computer. I tested it with different cables.
I should mention that the mouse was detected correctly, the Synapse software updated and prompted me to restart the PC.
However, the 4K DONGLE is not working. The green LED doesn't light up.
The Windows Device Manager indicates 2 new devices with the name // MOUSE COMPATIBLE WITH HID, but the dongle does nothing, and Synapse doesn't detect it either
Hey there!
You have to take out the usb receiver when you click "pair" and then once it pairs, immediately plug in the receiver again.
Steps:
1 - Make sure you have latest synapse version: https://www.razer.com/synapse-3
2 - Get latest driver for your mouse : https://mysupport.razer.com/app/answers/detail/a_id/6403
3 - Plug provided cable into usb port and then plug in the usb receiver inside the dongle adapter (NOT the hyper polling one)
Check synapse and make sure the DAV3 shows up.
4 - now unplug the the dongle adapter from the cable and also pull out the USB receiver.
5 - Plug in the hyperpolling dongle into the cable, it should appear on Synapse.
6 - Plus USB receiver into a usb port, you should be able to move the mouse.
7 - In Synapse, go to the Hyperpolling dongle and click "pair". Once you click pair, immediately remove the USB receiver and place mouse near hyper polling dongle and wait 3-5 seconds.
It should show as paired with your DAV3, and you can plug the usb receiver back in and change the polling rate to 4000 hertz + the led on your dongle should flick on. IMO since theres no physical button to activate the 2.4Ghz the delay in unplugging the usb receiver stalls it enough that your hyper polling dongle can connect to it~
If there are still any further issues, Make sure to email Razer for the same as the device might be faulty.
Regards,
Hades
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