I can click with a mouse but not move a cursor (Razer Viper Pro v2) | Razer Insider
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I can click with a mouse but not move a cursor (Razer Viper Pro v2)

  • June 8, 2025
  • 1 reply
  • 95 views
hitPuceRedweb308

I can click with a mouse but not move a cursor (Razer Viper Pro v2) how to fix this? I already updated the software and the  mouse. Also using dongle cant detect the mouse

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1 Reply

Razer.ScarletRouge

Hey there, ​@hitPuceRedweb308 

I understand you're having issues with your Razer Viper V2 Pro. No worries, let me help you! Please try these troubleshooting steps on this link to help resolve the issue: 

  1. Ensure the device is plugged in directly to a PC and not a USB hub.

    Note: For a wireless connection, a clear line of sight from the Razer mouse to the dongle is a must.

  2. Make sure the firmware on your Razer mouse is up to date. See Software and Firmware Updates for Razer Peripherals for any available firmware updates for your device.

    Note: If your device is not listed, then it does not have firmware or software available for download.

  3. Clean your Razer mouse and mouse sensor.

    You can view the video below for instructions or review a copy of the video transcript.

If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!

 

*Thread locked to curb conversation to PM.

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