i can register my headphones razer v2 X

they just arrived, I want to register it to install 7.1 surround (The reason why I bought it) and I get a sign that says "It's already registered, if it wasn't you, talk to support" and it's very difficult to communicate because the page doesn't let me Let me send you a ticket from my account. terrible. I want help. I Buy this gear, and I can't use its features