I can't change my 2 step authentication. How do I reset it? | Razer Insider
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I can't change my 2 step authentication. How do I reset it?

  • October 16, 2024
  • 1 reply
  • 578 views
B

I’ve been trying to use razer gold for the past week but there is always this unexpected error that happens whenever I try to get the OTP from my phone in the 2-Step Authenticator. I was thinking of changing it to an authenticator app but It needs an OTP from my phone which I still can’t get. Please help I’ve been trying this for so long the thing I’m trying to buy is already gone. I also don’t have any of my backup codes. 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • October 16, 2024

Hi BabyDaddy07,

I'm sorry to hear about the issue with your Razer account OTP. Please  submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.
 

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!
 

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