I can't change the phone number associated with my Razer ID. | Razer Insider
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Question

I can't change the phone number associated with my Razer ID.

  • November 26, 2025
  • 1 reply
  • 17 views

I need to make a purchase of credits with a deadline this Friday, but I can't complete the purchase due to two-factor authentication with my old phone number. Please help me as soon as possible.
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1 Reply

Razer.Aero
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  • Razer Support
  • November 27, 2025

Hello 201965938,

I understand you're facing issues completing your purchase due to two-factor authentication being linked to your old phone number. Let's get this sorted out quickly so you can meet your deadline. Please send me a PM with the following information for account verification, and I'll assist you further:
Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:
 

*Thread locked to curb the conversation to PMs.