I can’t use my gold because it says I haven’t sent up my authentication yet. I can’t buy anything with my money. I tried creating authentication thru app but the QR is not loading and the key is empty. I’ve tried this with different internet and device but nothing works.
I have already tried the troubleshooting suggested from the other threads. I’m having the same issue with other people.
Question
I can't enable 2FA. It always says 400 error. It doesn't accept my phone number. And QR and key is empty.
This topic has been closed for replies.
- Razer Support
Hello there,
I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
*Thread locked to curb conversation to PM.
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