Device: Razer Viper Ultimate
I can't get my mouse to connect to Synapse 3 / Windows 10.
The mouse works ok, only the pair can't be done.
I recent reinstall the windows. Before that, I had two systems Windows 10 and a Windows 11 in the same PC and everything was fine.
Steps that I tried.
1. I tried to connect both wireless and with cable in different USB ports.
2. I tried remove drivers from device manager > mice and other pointing devices > HID-compliant mouse.
3. I tried reinstalling Synapse 3 from scratch and repair Synapse installation too.
4. Using the tool RazerMousePairingUtility_v1.00.01_r2.exe, I had green check in both steps but when I clicked Pair button, the tool shows the message "Please make sure mouse connected and work normally!"
5. I tried to update firmware with ViperUltimate_Mouse_FirmwareUpdater_v1.05.00_r1 but I can't pass the first step "Plug the USB wireless dongle into your PC".
Has anyone been through this before? Thank for your time.
