I can't login

So, I tried for multiple times to login in, in the app named ''7.1 Surround Sound'' I cant login in any way.(I have Kraken)

I can login on Synapse or other apps from Razer but I cant on this one. I need to activate my headset (to put the code they gave me)

and it wont let me login into the app to activate it.

Is there any way I could login? (I tried everything, and by that i mean making new accounts or just log as a guest)